Why should the Platform offer this instead of just improving their AI or adding more staff?

AI is excellent for common issues but still struggles with edge cases, multi-step debugging, and “it just doesn’t work” problems. Staffing more internal support is expensive, slow to scale, and distracts from Emergent’s core mission. Help Viber is a lightweight way to plug that gap — combining instant human expertise with your AI, at a fraction of the cost of scaling staff.