We’ll track resolution times, user satisfaction, session continuation rates, and revenue impact. Success is defined as faster unblock rates, happier builders, and measurable lift in retention and credit purchases. You’ll get transparent report ...
We track resolution times, user satisfaction (session ratings), continuation rates after help, and the lift in subscription upgrades or credit purchases. Success is measured by comparing cohorts: users who access Help Viber vs. those who don’t. If s ...
AI is excellent for common issues but still struggles with edge cases, multi-step debugging, and “it just doesn’t work” problems. Staffing more internal support is expensive, slow to scale, and distracts from Emergent’s core missio ...
Other coding platforms see reduced user drop-off and higher engagement when human help is layered on top of AI. Early pilots show 2–3× higher continuation rates after users engage with helpers. Platforms like Greta benefit from differentiated ...
Help Viber directly improves developer retention by unblocking users who would otherwise abandon projects. By solving blockers quickly, users are more likely to keep coding, upgrade to paid tiers, and spend more time inside Platform. This reduces chur ...