The escalation path is clear: first the helper tries to resolve, then our QA team steps in if flagged, and finally issues outside scope (like platform bugs or billing) are escalated to Platform's support with full context. This layered approach minimizes ...
We never store code or session transcripts by default. Helpers see only the specific snippets, logs, or context the developer chooses to share — never full repos, secrets, or environment variables. Sessions are not recorded unless the developer expl ...
Every session is rated and monitored for quality. If a helper provides incorrect guidance, the user can flag it immediately, and our QA team reviews the case. Refunds are issued if the advice was clearly unhelpful, and the helper is coached or removed fro ...
All helpers sign a strict code of conduct and are subject to immediate suspension if they violate trust or professionalism. Misconduct is investigated quickly, and offending helpers are permanently removed. This zero-tolerance approach ensures user safety ...
We offer a 100% satisfaction guarantee. If a user is dissatisfied for any reason, the session is refunded — no friction. In the pilot phase, Help Viber absorbs the refund cost directly so partners like Emergent are never exposed.