When an issue falls outside the helper’s scope (e.g., platform bug, billing issue), the session can be escalated directly back to Platform's support team with full context attached. We provide structured notes so the user doesn’t need to repea ...
If a helper can’t resolve the problem, the session is escalated to a more senior helper or flagged for review. Users are protected by a 100% money-back guarantee, so they don’t pay for an unresolved issue. This ensures trust while keeping pres ...
Our system maintains a real-time queue and dynamically routes new requests to the first available vetted helper in the right stack. If no match is immediately available, we notify the user of estimated wait time (typically under 2 minutes). This ensures f ...
All helpers operate under a white-label model and are trained in professional etiquette. Users see a seamless branded experience inside Emergent’s platform, not a third-party overlay. Ratings, QA audits, and conduct policies ensure that every intera ...
Yes — helpers are distributed globally and we balance demand in real time. Our pilot data shows 70% of users are connected in under 20 seconds, even during peak usage. We’ll monitor closely during the pilot to ensure we meet Emergent’s S ...
Coverage depends on helper availability, but we are building toward 24/7 global coverage by distributing helpers across time zones. Today, we prioritize peak developer hours in North America, Europe, and India. For enterprise pilots, we can staff guarante ...