We operate on a simple revenue-share model. Users pay per session (or via credits/subscriptions), and the revenue is split between the helper, Help Viber, and the partner platform. This keeps incentives aligned — helpers are rewarded, and Platform p ...
The model scales linearly: we recruit and vet more helpers in parallel to demand, supported by automation in matching, QA, and payouts. At 100 sessions/week it’s mostly manual oversight; at 1,000 sessions/week we bring in dedicated community manager ...
A typical split is 70–75% to the helper, with the remainder shared between Help Viber and the partner platform. For example, on a $20 session, $15 goes to the helper, $3 to Help Viber, and $2 to Platform. This structure can be tuned depending on par ...
The model is simple: the user pays per session, with the majority going to the helper, a portion to the Platform, and a small cut to Help Viber for managing the network. For example, on a $20 session, $15 goes to the helper, $2 to the platform, and $3 to ...
We offer a 100% satisfaction guarantee — if a user isn’t satisfied, they don’t pay. In the pilot phase, Help Viber covers these refunds directly. As we scale, refund liability is factored into our overall revenue split so neither helpers ...